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Résumé des emplois de Dolleans,
freelance CHATBOT résidant dans le Loiret (45)

  • Senior Consultant –

    Aurexia Paris
    Jan 2022 - aujourd'hui

    Responsible for a stream of process digitalization: Implementation of solutions to improve Client Onboarding
    Meetings with C-level executives of Crédit Agricole Corporate and Investment Banking
    Project Management and release of a solution after analysis of Client Onboarding processes
    Technical liaison between customers and IT teams

  • Senior Consultant –

    IBM FRANCE Paris, Strasbourg
    2018 - aujourd'hui

    Cognitive Business Analyst and Project Manager: Initialization of a Chatbot in Spanish for Cofidis Spain
    Qualification and management of the project in Spanish. Coordination between all actors involved in the project.
    Creation of a new chatbot (Credit sector), structuring of the intention and entity model, formation of analysts and
    customer sales representatives in order to help them become autonomous for the continuous improvement of the
    chatbot. Conduction of workshops.
    Cognitive Business Analyst: Responsible for the continuous improvement of 2 Chatbots within a Cognitive Factory
    Responsible for improving the cognitive heart of two chatbots, correcting and improving models (Health & Welfare
    with Watson technology), support in the acceptation of the evolutions of the chatbot by customer service
    representatives. Responsible for the deployment and releases of new versions of chatbots. Realization of
    performance statistics and reporting.
    Cognitive Business Analyst: Initialization of a Chatbot (Health & Collective Welfare) within a Cognitive Factory
    Creation of a new chatbot, structuring of the intention and entity model. Animation of a 9 weeks workshops with 4
    customer services representatives and two authors.
    AMOA Tooling Manager H120: Product Owner of two tools within my team in the Cognitive Factory
    Identification of needs, redaction of expression of needs and training of analysts and customer services
    representatives after new releases and change management (2 tools: ANNOTE and the Cognitive Platform.)

  • Intern in Consulting –

    Europe Ltd Budapest
    2016 - aujourd'hui

    Implementation of international consulting projects (European Commission, Australian government, etc.) in an
    English-speaking company and project supervision
    Recruitment of experts for assignments and follow up of their career and evolution

  • Intern in International Cooperation Project –

    FCC Colombia
    2015 - aujourd'hui

    Look for external funding by creating alliances with new partners, international relationship with partners
    Organization of a volunteering day in a village with 2000 people and participation in social and cultural events

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